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1. What is telehealth psychotherapy?

Telehealth psychotherapy, also known as online counseling or virtual therapy, allows you to meet with a licensed therapist via secure video conferencing. It provides convenient access to mental health support from the comfort of your home or any private space.

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2. Who do you serve?

Currently, our telehealth services are available to individuals aged 18+ who are located in Minnesota.

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3. What types of issues can be addressed through your services?

We specialize in working with high-functioning adults — individuals who appear to be managing life well on the surface but may be experiencing emotional distress, burnout, or internal struggles that aren’t always visible to others.

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Our clients are often:

• Professionals, caregivers, or students juggling high demands

• Perfectionists or “overachievers” who feel exhausted or stuck

• Individuals who are highly self-aware but still struggling with anxiety, imposter syndrome, or unprocessed trauma

• People who appear outwardly successful but feel disconnected, overwhelmed, or unsupported

 

Therapy provides a space to:

• Process stress, anxiety, or burnout

• Challenge patterns of over-functioning and self-silencing

• Explore identity, purpose, and emotional needs in a deeper way

• Strengthen boundaries, self-compassion, and sustainable coping strategies

 

We believe that just because you’re “functioning” doesn’t mean you’re thriving — and you deserve support, too.

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4. Is telehealth psychotherapy as effective as in-person therapy?

Yes. Numerous studies have shown that telehealth therapy can be just as effective as in-person sessions for many mental health concerns. The key to success is a strong therapeutic relationship, which can be established virtually.

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5. How does a session work?

Once you're scheduled, you'll receive a welcome e-mail and a secure link to your session via SimplePractice, our HIPAA-compliant client portal. Sessions are held via video and last 50 minutes. You’ll meet one-on-one with your therapist through the SimplePractice platform, which ensures confidentiality and ease of use.

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6. What do I need for a telehealth session?

You’ll need:

• A private, quiet space

• A stable internet connection

• A smartphone, tablet, or computer with a camera and microphone

• Headphones (optional, but may help with privacy and sound quality)

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Before your first session, SimplePractice will guide you through setting up your account and accessing your virtual appointments.

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7. Is my information kept private and secure?

Absolutely. We use SimplePractice, a HIPAA-compliant platform, to manage scheduling, video sessions, forms, and messaging. All communication is encrypted and secure. Your sessions and records remain confidential and are never recorded or shared without your written consent, unless required by law.

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8. Do you accept insurance?

We do not accept insurance at this time.

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9. What if I have a crisis or emergency?

Telehealth counseling is not appropriate for emergency situations. If you are in crisis or need immediate help, please call 911 or go to the nearest emergency room. You can also contact a crisis line such as the 988 Suicide & Crisis Lifeline.

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10. What are your fees and cancellation policy?

Our standard session fee is $160 per 50-minute telehealth psychotherapy session. Payment is due at the time of service and is charged automatically to your credit card on file securely through SimplePractice for your convenience.

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We understand that plans can change. If you need to cancel or reschedule your appointment, please give at least 24 hours’ notice. Cancellations made with less than 24 hours’ notice will be subject to a $50 late cancellation fee. Missed appointments (no-shows) will be charged the full session fee.

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11. Why was I charged the full session fee even though I didn't attend the appointment?

When you schedule a session, that time is reserved just for you. Your therapist prepares for the session and is there, ready to meet with you—even if you’re unable to attend. Because that time is held for you, no other client can schedule during that slot. Charging for missed sessions helps honor the time and commitment both you and your therapist make. We completely understand that things come up, which is why we ask for at least 24 hours’ notice if you need to cancel or reschedule—so someone else may be able to use that time.

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12. Can I appeal or waive a missed session/late cancellation charge?

We understand things can come up unexpectedly. If this is your first missed session, we’d be happy to waive the fee this time. For future sessions, we ask for at least 24 hours' notice to avoid the charge.

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Canceling an Appointment Is Easy! You can cancel or reschedule directly through your client portal—anytime, anywhere. Prefer to talk to someone? No problem! Just give us a call at 952-222-5170, and we’ll be happy to help.

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13. How do I get started?

It’s easy to begin:

• Click here or call us at 952-222-5170.

• Once you're registered, you'll receive a welcome e-mail to your Client Portal, where you can complete forms, book future appointments, and message your therapist securely.

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